Please note that given the nature of laser cutting, etching, and engraving, products may not look exactly like the item in the photo and may even vary by batch. As such, it is also possible for products to have small chips in the veneer.
If your purchase did not arrive intact or it has a major cosmetic issue, you can apply for a refund or a replacement product. In order to aid better handling in the future, please send photos of the damaged packaging and products, if possible. All information should be sent to Art McBain first before trying to mail anything back, as it is not likely worth the postage especially if you live across the pond.